Shipping policy

CARE WITH ADDRESSING ORDERS

The store will arrange for the products to be shipped to the address you request. Therefore, to avoid any problems with the delivery of your order, please be careful when filling out the address where you wish to receive your order.

ABSENT RECIPIENT

Please ensure someone will be at the address to receive your items. The Postal Service makes three delivery attempts. If no one is at the address to receive the package, the package will be taken to the nearest Post Office branch. In this case, the recipient will need to pick up the package at the Post Office branch within 7 calendar days. If the recipient fails to pick up the package, the package will be returned to the sender, requiring payment of a new shipping fee for resending the item.

All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the Store.

INCORRECT OR INCOMPLETE ADDRESS

The store is not responsible for incorrect or incomplete destination addresses for orders placed at the store. If the address is incorrect or incomplete, the package will be returned to the sender, and no further delivery attempts will be made to that address.

If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund and will need to pay for new shipping to resend the product.

PROCESSING TIME

After your order is processed and payment is received, the next steps are: picking, packing, and shipping. This process usually takes about 1 to 3 business days.

You will receive the tracking code in the email registered during the purchase within 7 business days after processing your order.

DELIVERY TIME

The estimated delivery time is 15 to 35 business days after the order is dispatched.

However, adverse factors such as delays in release by the Federal Revenue Service, postal strikes, impossibility of delivery due to weather factors or risk areas, national holidays may add a few days to the delivery of the product.

However, the maximum warranty period is 60 business days.

Incorrect SHIPPING METHODS  , the customer may have to collect the product at the agency closest to their home.

If the address is not entered correctly, the product may be returned to the sender. Please pay close attention when entering the address. If an error occurs and the product cannot be delivered, the customer is responsible.

The Post Office makes three delivery attempts. If they fail to complete the delivery, the product will be available for pickup at the nearest post office for up to 7 days. After this period, the product will be returned to the sender.

IMPORTANT NOTES

Any and all imports are subject to customs bureaucracy or taxes. If you receive any additional charges for your order, we will be responsible.

Products are always delivered by Correios. However, in some cases, such as the recipient being absent, regions with delivery limitations, or addresses subject to these fees, please contact us within 48 hours informing us of the amount paid to Correios and attaching a copy of your tax document. We will get back to you with a refund.

When making a purchase on our website, the customer declares that he/she is aware of and agrees with everything described above.