This policy is an integral part of 7 Guardians' Terms of Sale and is presented to the customer before every purchase is completed.
At 7 Guardians, we value the quality of our products, the care we put into preparing every order, and transparency with our customers.
Due to the nature of the items we sell — including hand-painted statues and images, religious articles, and spiritual products for personal use — different product categories have specific exchange, return, and replacement conditions.
We recommend reading this policy before completing your purchase.
The processing time for 7 Guardians orders is 5 to 10 business days.
This period covers the time needed to prepare, inspect, finalize, and carefully package the order before handing it to the carrier.
Saturdays, Sundays, and holidays are not considered business days. Processing time is separate from shipping time.
For orders containing multiple products, 7 Guardians may wait until all items are ready in order to ship them together in a single shipment.
Once processing is complete and the package is handed to the carrier, the shipping period to the address provided by the customer begins.
Delivery time may vary depending on:
Dates shown at checkout or provided by the carrier are delivery estimates, not guarantees of delivery on a specific date.
When available, the customer will receive tracking information after the order ships.
The customer is responsible for providing a complete and correct shipping address at the time of purchase.
If the customer notices an error in the address, they should contact us as soon as possible.
Once an order has been handed to the carrier, it may not be possible to change or redirect the address.
Additional costs caused by an incorrect, incomplete, or improperly provided address may be the customer's responsibility.
All statues and religious images sold by 7 Guardians — whether regular stock pieces or custom orders — are hand-painted, piece by piece. These are not mass-produced or standardized items.
The photographs shown on our website are real photographs of our products and are intended to faithfully represent the model, style, and general appearance of each piece.
Because each piece is hand-painted, it has individual characteristics and may show small variations compared to the website photo or to another unit of the same model, including:
These characteristics are inherent to the hand-painting process and are not considered defects.
Additionally, lighting, photography, screen brightness, and device settings may cause certain colors to appear slightly different in person.
Small variations in color and finish resulting from the hand-painting process do not constitute a defect, damage, or an incorrect item, and do not by themselves entitle the customer to an exchange, replacement, or refund — provided the piece received matches the model purchased and falls within the normal range of variation of a hand-painted item.
For purposes of this policy, our statues fall into two categories, each with different exchange and return rules:
These are pieces that are already finished, painted, and available for immediate purchase, as shown and described on the website.
Even though hand-painted and subject to the natural variations described in Section 4, these pieces are considered a final sale.
We do not accept exchanges, returns, or refunds based solely on:
This rule does not apply to an incorrect item, a product with a material defect, or a piece significantly damaged in transit (see Sections 6 and 7).
These are pieces produced or painted based on a specific request from the customer, communicated and confirmed in writing before production begins — for example, when the customer expressly requests a particular skin tone, hair color, clothing color, or other detail that differs from the standard photographed model.
Because these products are made or altered to the customer's specifications, custom orders are always final sale, and no exchanges or returns are accepted for change of mind, even if the piece shows small natural painting variations relative to what was agreed upon.
Exception: if the delivered piece does not match the specification expressly agreed upon and confirmed with the customer before production (e.g., the customer requested black hair and the piece was painted blonde), the customer is entitled to an exchange or correction.
Small variations in tone, shading, or color intensity within reasonable limits — inherent to hand-painting — continue to not be considered a failure to fulfill the custom order.
We strongly recommend that all custom order specifications be confirmed in writing (email or message) before production begins, to avoid any mismatch in expectations.
Because each custom order is a unique piece, hand-painted according to the photos and specifications sent by the customer, the production time for custom orders is up to 30 calendar days, counted from the written confirmation of specifications (reference photo, color, hair, and other requested details).
This timeframe covers production of the piece and is separate from the shipping time (see Section 2). The 30-day timeframe may vary depending on the complexity of the requested piece, and the customer will be informed in advance if a longer timeframe is needed.
Our products are carefully prepared and packaged before shipping. However, because many of our pieces are fragile, damage can occasionally occur during transit.
If a product arrives broken or significantly damaged, the customer must contact us within 7 calendar days of delivery.
To review the issue, we may request:
Please do not discard the damaged piece, broken parts, box, or packaging materials while the claim is under review. These materials may be needed to assess the damage and, if applicable, to file a claim with the carrier.
After reviewing the information and photos provided, 7 Guardians will determine the appropriate resolution, which may include a replacement, return, refund, filing a claim with the carrier, or another appropriate solution.
Submitting photos showing damage does not automatically mean the customer may keep the original piece and receive a free second unit or a refund.
When a return of the damaged product is requested, the original piece (including any broken parts and accessories, where applicable) must be returned before a replacement is shipped or a refund is completed. 7 Guardians will provide the necessary instructions and will cover the cost of return shipping in these cases.
Approved refunds will be processed within 10 business days of receiving and approving the return, where applicable.
Returned products may be inspected upon receipt to verify that they match the original order, that the reported damage is consistent with the product received, whether there are signs of use, alteration, or repair attempts, and whether the conditions of this policy have been met.
Opening a claim does not automatically guarantee approval of a replacement or refund.
While a claim is under review, the customer should not discard, repair, repaint, modify, donate, or destroy the piece or its parts. If the product is no longer available for return when requested, this may prevent the claim from being completed.
For hygiene, safety, and product integrity reasons, categories such as herbs and herbal blends, herbal baths, liquid baths and other liquid preparations, spiritual oils, colognes and lotions, soaps, spiritual or ritual powders, and other personal, body, spiritual, or ritual use products have special exchange and return conditions.
Opened or used products in these categories are considered final sale. Because we have no reliable way to verify that the contents remain in their original condition once opened, we do not accept exchanges or returns after opening or use, and these products cannot be returned to inventory for resale.
This does not prevent the customer from contacting us if the product arrived damaged, leaking, with compromised packaging due to shipping, or different from what was actually purchased — these cases will be reviewed individually.
Sealed, unused products may only be returned with prior authorization from 7 Guardians, and only if unused, in original packaging, with seals intact and no signs of opening or tampering. Eligibility will depend on the product category and the circumstances of the request. When eligible, the return must be requested within 14 calendar days of delivery.
If the customer receives a product different from the one actually purchased, they must contact us before opening, using, modifying, or discarding the product.
After review, we will provide instructions to resolve the situation. When necessary, a return of the incorrect product may be requested before the correct product is shipped or the refund is completed — in these cases, return shipping will be covered by 7 Guardians.
Please do not send any product back to 7 Guardians without prior authorization. Contact us first and wait for return instructions.
Simply shipping merchandise to our address does not mean that an exchange, replacement, return, or refund has been approved. Unauthorized returns may be refused.
Each request is reviewed individually, taking into account the product purchased, the nature of the reported issue, the photos and information provided, the condition of the merchandise, and the other conditions of this policy.
Submitting a claim, photo, or message does not automatically mean an exchange, replacement, or refund has been approved.
This policy sets out the exchange, return, replacement, and shipping conditions established by 7 Guardians, and is clearly displayed to the customer before every purchase is completed, in accordance with applicable Florida law.
Nothing in this policy is intended to limit rights that cannot be waived by law.
This policy is governed by the laws of the State of Florida, United States.
7 Guardians may update this policy periodically to reflect changes to its products, procedures, or operations.
Questions or requests: 7guardiansofficial@gmail.com
Last updated: August 17, 2026.
