Política de frete

At 7 Guardians, every order is carefully prepared, inspected, and packaged before shipment.

This Shipping Policy explains our order processing times, delivery estimates, tracking, and responsibilities related to shipping.

Shipping Policy

At 7 Guardians, every order is carefully prepared, inspected, and packaged before shipment.

This Shipping Policy explains our order processing times, delivery estimates, tracking, and responsibilities related to shipping.


1. Order Processing Time

The processing time for 7 Guardians orders is 5 to 10 business days.

This period allows us to prepare, inspect, finalize, and carefully package your order before handing it to the shipping carrier.

Saturdays, Sundays, and holidays are not considered business days.

Processing time is separate from shipping transit time.

For orders containing multiple items, we may wait until all items are ready so they can be shipped together in a single package.


2. Delivery Time

Shipping transit time begins after order processing is complete and the package has been handed to the carrier.

Delivery times may vary depending on:

  • Destination
  • Shipping carrier
  • Shipping method selected
  • Periods of high demand
  • Holidays
  • Weather conditions
  • Carrier delays or service interruptions

Any delivery dates shown at checkout or provided by the carrier are estimates only and are not guarantees of delivery on a specific date.


3. Shipping Carriers

Orders may be shipped through carriers such as USPS, UPS, FedEx, or another appropriate shipping service, depending on the destination, package weight, dimensions, and available shipping method.

The carrier used may vary from order to order.


4. Order Tracking

When available, tracking information will be provided after your order has been shipped.

Once the package has been handed to the carrier, customers may follow its progress using the tracking information provided.

Tracking updates are controlled by the carrier and may take some time to appear after shipment.


5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before completing your order, please carefully review:

  • Recipient name
  • Street address and number
  • Apartment or unit number, when applicable
  • City
  • State
  • ZIP Code
  • Country

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been handed to the carrier, it may no longer be possible to change or redirect the delivery address.

Additional costs resulting from an incorrect, incomplete, or improperly entered address may be the responsibility of the customer.


6. Packages Returned to 7 Guardians

If a package is returned to 7 Guardians because of an incorrect or incomplete address, refusal of delivery, or another issue related to information provided by the customer, we will contact the customer regarding the available options.

If reshipment is requested, additional shipping charges may apply.


7. Processing Delays

Our goal is to ship orders within the stated 5 to 10 business day processing period.

If an unexpected situation prevents us from shipping your order within the timeframe provided, we will contact you with an updated estimated shipping date.

You may choose to accept the revised timeframe or cancel the unshipped order for a refund.


8. Carrier Delays

Once a package has been handed to the carrier, certain circumstances are outside the direct control of 7 Guardians.

Delays may occur due to:

  • Weather conditions
  • Holidays
  • High shipping volume
  • Operational interruptions
  • Transportation or logistical issues
  • Force majeure events
  • Other carrier-related circumstances

7 Guardians will provide reasonable assistance when possible, but we cannot guarantee an exact delivery date once the package is in the carrier's possession.


9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location
  • Asking other members of your household
  • Checking with neighbors
  • Checking with your building reception, front desk, or mailroom, when applicable
  • Contacting the shipping carrier

If the package still cannot be located, please contact us so we can review what assistance or carrier claim options may be available.


10. Packages Lost in Transit

If tracking indicates that a package may be lost or shows an unusual lack of movement, please contact us.

We may request additional information and, when appropriate, initiate an investigation or claim with the shipping carrier.

The resolution will depend on the circumstances of the shipment and the outcome of the carrier's investigation.


11. Products Damaged During Shipping

If a product arrives broken or damaged during transit, please follow the instructions provided in our Return, Exchange & Refund Policy.

Please keep the damaged item, any broken pieces, the shipping box, and all packaging materials while your claim is being reviewed.


12. International Orders

Orders shipped outside the United States may be subject to:

  • Customs duties
  • Import taxes
  • Tariffs
  • Processing or brokerage fees
  • Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

7 Guardians does not control customs procedures or the fees charged by authorities in the destination country.

Customs processing may also cause delivery delays.


Thank you for choosing 7 Guardians.

Contact

If you have any questions regarding the shipment of your order, please contact us:

Email: 7guardiansofficial@gmail.com
WhatsApp: +1 (305) 497-2174