Our order processing time is 5 to 10 business days. This period is used to prepare, inspect, finalize, and carefully package your order before it is handed to the carrier. Processing time is separate from shipping transit time.
Delivery time varies depending on the destination, carrier, shipping method, holidays, periods of high demand, weather conditions, and other transportation-related factors. Dates shown at checkout or provided by the carrier are delivery estimates and are not guarantees of a specific delivery date.
When available, tracking information will be provided after your order has been shipped.
Please contact us as soon as possible. Once an order has been handed to the carrier, it may no longer be possible to change or redirect the address. Customers are responsible for providing a complete and accurate shipping address at checkout.
Yes. The photographs shown on our website are real photographs of our products and are intended to represent the model, style, and overall appearance of each piece.
Yes. Our statues and religious images are individually hand-painted. For this reason, small variations in tone, shading, details, and finish are natural and are part of the hand-painting process.
The piece will correspond to the model purchased, but it may show small natural variations compared with the photographed piece. These may include subtle differences in skin tone, clothing, hair, eyes, shading, metallic details, and finish.
These small variations are normal characteristics of a hand-painted piece and are not considered defects.
Yes. In addition to natural variations from hand-painting, lighting, photography, screen brightness, and device settings may cause certain colors to appear slightly different in person.
Yes. For specific requests, please contact us before purchasing to check whether a custom order is possible. Requested specifications must be confirmed in writing before production begins.
Production time for a custom order may take up to 30 calendar days, beginning after the specifications have been confirmed in writing. Production time is separate from shipping transit time.
No. Stock statues and hand-painted pieces are considered final sale in cases of change of mind or personal preference.
Small natural variations in color, skin tone, clothing, shading, or finish resulting from the hand-painting process are not considered defects and, by themselves, do not qualify for an exchange, replacement, or refund.
Custom orders are considered final sale because they are produced or modified according to specifications previously requested by the customer.
If the delivered piece materially does not match the specification that was expressly agreed upon and confirmed in writing before production, please contact us so we can review and correct the issue.
Please contact us within 7 calendar days of delivery. We may request clear photos of the product, damaged area, broken parts, shipping box, interior packaging, and shipping label.
Do not discard the damaged item, broken parts, shipping box, or packaging materials while your claim is being reviewed.
Depending on the situation, yes. If 7 Guardians requests a return, the original item and all available broken parts must be returned before a replacement is shipped or a refund is completed.
7 Guardians will provide the necessary return instructions. When a return is required because of shipping damage or an incorrect item, return shipping costs will be covered by 7 Guardians.
Providing photographs of a damaged item does not automatically mean the customer may keep the original item and receive a second item or refund.
Please contact us before opening, using, modifying, or discarding the product. After reviewing the order, we will provide instructions for resolving the issue.
Products in these categories that have been opened, used, or have a broken seal are considered final sale.
For hygiene, safety, and product-integrity reasons, we cannot accept the return of an opened or used product because we cannot safely verify that its contents remain in their original condition.
Please contact us. The final-sale rule does not prevent us from reviewing a product that arrived damaged, leaking, with packaging compromised during shipping, or different from the item purchased.
Certain completely sealed, unused products in their original packaging may be eligible for return with prior authorization from 7 Guardians.
When eligible, the request must be made within 14 calendar days of delivery. Please contact us before sending any product back.
Please contact us by email or WhatsApp before sending any product back. Do not send unauthorized returns.
If the return is approved, we will provide the necessary instructions and return information.
When applicable, approved refunds will be processed within 10 business days after the returned item has been received and approved.
Yes. Our store uses a secure SSL/TLS-encrypted HTTPS connection, and payments are processed securely through Shopify Checkout using the payment methods available at checkout.
Yes. 7 Guardians welcomes and serves people from different religions, beliefs, backgrounds, and spiritual paths with respect and without distinction.
Our commitment is to offer quality products while respecting the meaning that faith and spirituality hold for each customer.
Our team is available to help with questions about products or orders.
Email: support@botanica7guardians.com
WhatsApp: +1 (305) 497-2174
See what our customers are saying.
Beautiful product, very well made, and it arrived ahead of schedule. I loved it!
It exceeded my expectations. Excellent service and a wonderful product.
I bought it as a gift and it was a hit. So much care in every detail.